Shipments and returns

Your pack shipment

Delivery takes 2-3 days after receipt of payment and are shipped via ErrandsZa Sky delivery services with tracking and drop-off without signature. (Please note note that card payments may take longer than a day for it to be transferred from the your chosen payment gateway to us).

Shipping fees include handling and packaging fees as well as delivery costs. Handling fees are fixed, whereas transport fees vary according to final destination.Β  Your package will be dispatched at your own risk, but special care is taken to protect fragile and all other objects.

Even though a fixed delivery fee of R95.00 is displayed on your final invoice and on the website, an additional fee may be charged for clients who reside outside the Cape Town metropole and sorrounding areas. A reasonable fee shall be calculated based on distance and client shall be informed prior to cancelling or despatching the order .

ErrandsZa Sky may also engage the services of a reliable and commendable delivery agency for areas that are situated out of Cape Town. Alternatively, clients may select The Courier Guy to handle their couriers.

Boxes are amply sized and your items are well-protected.

Please note that these terms are applicable to clients who reside in Cape Town and sorounding areas of not more than 50km.. Clients outside these radius are encouraged to use The Courier Guy or alternative courier services.Β 

The Courier Guy does not have refrigerated trucks at the moment which increases the risk of the items getting bad by the time they arrive. Please ensure to only select dry items if you live outside the Western Cape or choose to use The Courier Guy.

Our delivery times are 10am - 6pm Monday- Friday. Exceptionally and on arrangements we deliver on Saturdays. No deliveries are scheduled on Sundays.

Inter Provincial Deliveries/ The Courier Guy

Clients who order from other cities outside the Western Cape may arrange their courier to pick up their order from ErrandsZa Sky store. They shall be be responsible for the courier fee.Β 

Clients from other provinces shall make available to ErrandsZa Sky, full details of the courier company picking up the order.

The Courier Guy does not have refrigerated trucks at the moment which increases the risk of the items getting bad by the time they arrive. Please ensure to only select dry items if you live outside the Western Cape or choose to use The Courier Guy.

ErrandsZa Sky shall make sure goods are properly packaged and handed to the courier company. ErrandsZa Sky shall not be responsible for the package once despatched.Β 

The Courier Guy

ErrandsZa Sky has chosen the Courier Guy for it's reliability and interprovincial delivery services offered but does not oblige clients to use their services.

Please note that we have a default fee of R300.00 on this particular delivery service. Once client finalizes their arrangements with the courier guy, this amount shall be transferred to client to pay The Courier Guy.

Should the final amount charged be more than the default amount, client shall be liable to pay the difference. In the event that the amount charged by the courier guy is more than the default amount, ErrandsZa Sky shall refund the client into their bank account or credit the client with a voucher.

Payments

ErrandsZa SkyΒ uses the most secured payment platforms with ssl and accepts visa, Master cards, American express and other internationally accepted cards.

We are associated with Payfast, Payflex and accept Efts and ATM cash deposits.

ATM Deposits:Β Clients who pay via debit orders are required to pay the full amount of their order plus an amount equal to the fee charged by the bank for ATM Cash deposits. Should clients not make this extra payment, ErrandsZa Sky shall notify them and only deliver their order for the amount received after fee deduction.

Refunds.

Payfast:Β Clients who use the Payfast payment gateway shall be refunded in full minus R50.00 to cover for admin and other related charges.

Payflex:Β Clients who use the Payflex payment gateway shall be refunded in full minus R50.00 to cover for admin and other third party related charges.

EFT: Clients who make payments via eft shall be refunded in full minus R30 to cover for admin and other third party related charges. Should client request for immediate payment and banks with another banking institution other than the company's, an additional fee shall be charged. The amount will be as per ABSA bank' immediate transfer fee.

ATM Deposits: Clients who make payments via ATM Cash deposit shall be refunded in full minus the amount equal to the fee charged by the bank plus R30 to cover for admin and other third party related charges,. Should client request for immediate payment, an additional fee shall be charged. The amount will be as per ABSA bank' immediate transfer fee.

Banking details

Account name: Erranize Pty Ltd.

Bank: ABSA.

Account # : 4095 1041 86 (Business/cheque)

Ref: Initial(s) & Surname or Order number or reference.